Shipping Information
We deliver within Austria, across the European Union, and internationally.
Delivery areas and times
Within Austria, delivery is typically completed within a few working days. Within the European Union, delivery times vary by destination. International delivery is available and is arranged according to the destination. The expected delivery time and cost for your order are shown at checkout before you confirm.
We do not deliver to parcel lockers or automated collection points.
Delivery costs
Delivery costs depend on the destination, the size, and the weight of the order, and are calculated and displayed at checkout before you confirm. You will always see the delivery cost for your order before completing your purchase.
Collection from our showroom
At checkout you may choose to collect your order from our showroom instead of having it shipped.
Plutus Luxury Showroom Weihburggasse 21, 1010 Vienna, Austria Monday to Saturday, 10:00 to 18:00 Closed on Sundays and public holidays
Orders are held for collection for fourteen days from the day we notify you that they are ready.
Large statement pieces
A small number of oversized items, such as large statement pieces and installation items, carry their own delivery arrangement because of their size and the care they require in transit. For these pieces we contact you to confirm the delivery cost and, where relevant, the installation details before the order is completed. This ensures your piece arrives safely and is handled with the attention it deserves.
Delivery appointments
Where a delivery date has been agreed with you, please make sure someone is present to receive the goods. If the delivery cannot be completed on the agreed date for reasons on your side, we may charge the cost of a further delivery attempt.
Customs and duties
For international deliveries outside the European Union, any customs duties or import taxes are the responsibility of the recipient and are not included in the price or delivery cost.
Returns
All returns are received at our showroom at Weihburggasse 21, 1010 Vienna. Please contact us before bringing or sending a return so we can receive it properly and confirm the date in writing. Full details are set out in our Right of Withdrawal and our Returns and Refunds Policy.
Bespoke and rental projects
Bespoke installations and rental arrangements are not handled through standard shipping. Delivery, installation, and collection for these are discussed and agreed individually for each project, according to its requirements.
Questions
For any question about delivery, please contact us at info@plutusluxury.com or on WhatsApp at +43 676 6011977.